Why I will choose to fly Korean Air over Singapore Airlines

For as long as I can remember, I’d fly Singapore Airlines whenever my budget allows. But now that I’ve flew on Korean Air a few times since I moved to Korea last August, the Seoul-based airline is now my preferred carrier.

True to its “Excellence In Flight” motto, I’ve witnessed and experienced great service with the airline. Here are some examples:

1. The cabin crew is ever so attentive. When they realized I don’t understand Korean, they made it a point to switch to English in our conversations that follow.

2. Even on a red-eye flight, the cabin crew would walk the aisles regularly to make sure those who are asleep are tucked in properly. On the Singapore Airline flights that I’ve been on, cabin crew disappears once the lights onboard are dimmed.

3. But what really impressed me (the main reason why I’m writing this post) was that this particular cabin crew went around discreetly switching off the in-flight entertainment screens for pax who were asleep. When I had a chance to speak to her later, I told her that her actions were very sweet, and that was something I don’t recall ever seeing on a Singapore Airlines red-eye flight. She replied that if she hadn’t done so, it’d be difficult for the passenger to rest due to the brightness of the screen.

Of course, that’s not all. The cabin crew on the Korean Air flights I’ve been on seem genuinely nice. You could tell from their smiles and the lengths they’d go to make sure you have a comfortable flight.

A simple gesture like switching off the screen, or the quickening of pace when delivering a drink to a pax, makes you feel like the Korean Air crew truly believes in their airline’s motto, Excellence In Flight, even though you’re flying Economy.